By using a combination of topic modelling and sentiment analysis, your company can get incredibly valuable insights.
IxorThink analysed 150.000 tweets from users mentioning 5 major companies. By using the latest machine learning techniques, these tweets can be automatically clustered in separate fields: e.g. quality of online service, product reviews and customer support. Combining these clusters with sentiment analysis, shows which fields are the most important for your customers, or brings them the most frustrations.
Contact us for a demo or to discuss how our algorithms could bring value to your company.